COVID Protocols & Procedures
At Skylark, we are fully committed to providing a COVID-free safe haven. Throughout our entire operation, we have reviewed and implement new protocols, introduced new equipment, and conducted extensive training to ensure your health and safety.
Staff General
- Daily Temperature Checks
- Daily Health Declaration
- Paid Sick Leave if showing any symptoms
- Provided with all PPE
- Mandatory Mask Wearing
- Hand washing every 90 mins
- Doctors certificate to return to work after symptoms
- Commitment to following all protocols
- Not wearing PPE is considered “gross misconduct”
- Mandatory Training COVID-19 safety protocols
- Lockers for checking in personal belongings
Front Desk
- Pre-arrival Check-in Available
- Social Distancing Floor Markers
- New Glass Partitioning at Reception Desk
- New Glass Partitioning at Security Desk
- Swipe your own credit card
- Hands Free Sanitizer as you approach the front desk
- Sanitized Pens
- Designated areas for disembarking upon arrival
- Porter on request
- Room keys are sanitized and pre-packaged
- Used keys are collected to be re-sanitized
- Minimized touchpoints at Check-in / Check-out
- Signage in place for COVID safety
Guest Rooms
- Dedicated Air Conditioners - no central air
- Mini-Bar Sanitized & Minimized - QR Code
- All high touch items removed
- Restaurant Menu - QR Code
- Spa Menu - QR Code
- Guest Services Directory – QR Code
- Guest Room Sealed After Cleaning & Sanitized
On Each Guest Room Change Over
- Fully Ventilated room with floor fans
- Atomize entire room and leave for 2 hours
- Sanitize Air Filters in AC units
- Thorough cleaning with sterilizer
- High touch surfaces sanitized twice
- Inspection and re-sanitizing major touch points by manager
- PPE worn including gloves, shield, single use mask, apron & gloves
- Sealing room by Supervisor / Manager
Guests
- Health Declaration
- Temperature Check on Arrival
- Mandatory Mask wearing in public areas
- Social Distancing
Housekeeping
- Training to use new COVID specific cleaning solutions
- Training with SERV Safe
- Training with the Jamaica Tourism Enhancement Fund
- Training with Jamaica’s TPD Company
- Carts are cleaned and sanitized constantly
- Hand sanitizers to be used regularly
- All linens changed, bagged and labelled
- Public areas cleaned and sanitized frequently
Restaurants
- SAFE Serve Training
- Training with Jamaica’s TPD Company
- Training with Jamaica’s Tourism Enhancement Fund
- PPE worn
- QR Codes for Menu on stand on the table
- Order available via whats app
- Swipe your own credit card
- Hand wash sink and sanitizer station available on arrival
- New Protocols for turning over tables, cleaning and sterilization
- Room service is offered and encouraged, no additional cost
- Implementation of additional hand washing
- Reservations recommended to avoid gathering to wait on a table
- All condiments removed - sterilized after each use
- Table bare and wrapped utensils brought after seating
- Tables are situated 6 feet apart - social distancing
- No more than 10 person to a group dinning
- Food & Drink are covered and brought to the table
- Bar seating removed, all beverages served at the table
- Server will not to enter room when delivering room service
- Takeout orders will be sealed by chef
- Takeout orders will be placed in disposable paper bags
- Off property guests: temperature checks and health declaration
Spa
- QR code for menu
- Social distancing floor markers
- International Protocol Training
- PPE on therapist
- Treatments in ventilated locations only
- Masks on Guest
- Sanitized pen
- Temperature Check before service
- Health Declaration
- Implementation of additional hand washing
- Spa cabana curtains are steamed cleaned daily
- Hands-free sanitizing stations at each treatment area
- Off property guests temperature checks & health declaration
Kenny Tours Transport
- Driver Mask Wearing
- Guest Mask Wearing
- Sanitize Luggage
- Windows Open
- Bus Sanitized before & after each use
- Reduced seating capacity
- No ridesharing on airport runs
Kitchen
- HASAP Training
- Food Handlers (Jamaica Ministry of Health) Training
- Training with Jamaica’s TPD Company
- Training with Jamaica’s Tourism Enhancement Fund
- SERVE SAFE Training
- Zoned kitchen - floor markers to ensure social distancing
- All Meals leaving the kitchen covered by the chef
- Implementation of additional hand washing and cleaning
Beach
- Sanitized furniture after each use
- Furniture spaced to observe social distancing protocols
- Reduced the maximum capacity
- Hand wash sink made easily accessible
- Beach shower and foot wash pipe handles are sanitized regularly
Other
- Hand wash sinks throughout the property
- Hands-free sanitizer stations at all major commerce points
- Hands-free sanitizer stations outside all bathrooms
We stay committed to bringing you good vibes and doing so safely in true Jamaican One Love style.